Claire | Winter Grace Boots

Delivery is included on all UK orders, with no minimum spend. Orders are processed within 1 to 3 business days, and delivery typically takes 5 to 12 business days from dispatch. Total delivery time is 6 to 15 business days.

You have 30 days from the date you receive your order to request a return. This sits alongside your statutory right to cancel within 14 days of delivery. Items must be returned unworn, unused and with all original tags still attached.

Refunds are issued to the payment method used for the original purchase. Return postage is the customer's responsibility unless the item is faulty or incorrect, in which case we cover it.

To start a return, email support@lilysam.com with your order number. Full details are in our Returns Policy and Shipping Policy.

Our sizes follow standard measurements. If you normally wear a size L, we recommend choosing size L.

If you are unsure between two sizes, we recommend choosing the larger one. For example, if you are between M and L, choose L for a roomier fit.