Payment Methods

1. What we accept

We accept Visa, Mastercard and Maestro. You can also pay using Shop Pay, Apple Pay and Google Pay.

The payment icons shown in the footer and at checkout reflect the methods currently available. If a method is not shown, it is not available.

2. Currency

All prices are shown and charged in pounds sterling (GBP). The price shown at checkout is the final amount you pay, inclusive of VAT where applicable and with delivery included.

3. When you are charged

Payment is taken at the point you complete checkout. You will receive an order confirmation by email immediately afterwards. If payment fails, no order is created and you will not be charged.

4. Payment security

All payments are processed over an encrypted connection by our payment provider. Card details are entered directly with the provider and are never stored on our systems or visible to our staff.

5. Failed or declined payments

If your payment is declined, check that the card details, billing address and expiry date are correct, and that your card is authorised for online purchases. If the problem continues, contact your bank or try an alternative payment method. If you need help, email support@lilysam.com.

6. Pre-authorisations

Some banks place a temporary hold on funds when an order is placed. If your order is cancelled or fails, this hold is released automatically, though it can take a few working days to clear depending on your bank.

7. Refunds

Refunds are issued to the original payment method. See our Returns Policy for timings.

8. Contact

Questions about payment: support@lilysam.com

Our customer service team is available Monday to Friday 09:00 to 17:00, Saturday 09:00 to 16:00 and Sunday 09:00 to 16:00. All times are UK time. We reply within 24 hours.

Collective Momentum, Poelestraat 48T, 9712 KC Groningen, Netherlands. KVK 42043867. VAT NL005452854B82.