Terms of Service

1. Overview

This website is operated by Collective Momentum, trading as Lily & Sam. Throughout these terms, "we", "us" and "our" refer to Lily & Sam. By visiting lilysam.com or placing an order, you agree to the terms set out below.

2. Using our store

By agreeing to these terms you confirm that you are at least the age of majority in your place of residence, or that you have given consent for any minor dependant to use this site. You may not use our products for any illegal or unauthorised purpose, and you may not breach any law in your jurisdiction while using the service.

3. General conditions

We reserve the right to refuse service to anyone, at any time, for any lawful reason. You agree not to reproduce, duplicate, copy, sell or exploit any part of the service without our express written permission.

4. Accuracy of information

We work to keep the information on this site accurate and current, but we cannot promise that it is without errors. Material on this site is provided for general information and should not be relied upon as the sole basis for a decision. Any reliance on it is at your own risk.

5. Products and pricing

Prices for our products are subject to change without notice. All prices are shown inclusive of VAT where applicable.

We have made every effort to display our products accurately. We cannot promise that your screen displays colours exactly as they appear in reality. Products are subject to availability and we reserve the right to limit quantities.

6. Orders and billing

You agree to provide current, complete and accurate purchase and account information for all orders. We reserve the right to refuse or cancel any order, including where we suspect fraud or an unauthorised transaction, and where an order is cancelled we will refund any payment taken in full.

Your order is accepted when we send you a confirmation email. If we cannot fulfil your order we will contact you and refund you in full.

7. Cancellation and returns

Your rights to cancel and return are set out in our Returns Policy, which forms part of these terms.

8. Third party links

Our store may contain links to third party sites that are not owned or controlled by us. We are not responsible for their content, accuracy or policies. Please review the terms of any third party site before using it.

9. Prohibited uses

You are prohibited from using the site for any unlawful purpose; to solicit others to perform unlawful acts; to infringe our intellectual property or that of others; to harass, abuse or discriminate; to submit false or misleading information; to upload malicious code; to collect or track the personal information of others; to spam, phish or scrape; or to interfere with the security features of the service.

10. Disclaimer and limitation of liability

We cannot promise that your use of our service will be uninterrupted or without errors. To the extent permitted by law, we are not liable for any indirect, incidental or consequential loss arising from your use of the service.

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be limited. Your statutory rights as a consumer are not affected.

11. Indemnification

You agree to indemnify and hold harmless Collective Momentum and its officers, employees and suppliers from any claim arising from your breach of these terms.

12. Severability

If any provision of these terms is found to be unlawful or unenforceable, that provision will be severed and the remaining terms will continue in force.

13. Termination

These terms remain in effect until terminated by either you or us. You may terminate by ceasing to use the site. We may terminate at any time if you breach any provision of these terms.

14. Entire agreement

These terms, together with our Privacy Policy, Shipping Policy and Returns Policy, constitute the entire agreement between you and us and supersede any prior agreements.

15. Governing law

These terms and any dispute or claim arising out of them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. Where you buy as a consumer resident in the United Kingdom, you have the benefit of the mandatory consumer protection rules of UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and you may bring proceedings in the courts of England and Wales. Nothing in these terms removes those rights.

16. Changes to these terms

We may update these terms at any time. The version published on this page is the version in force. Continued use of the site after a change constitutes acceptance of the revised terms.

17. Contact

Store name: Lily & Sam
Company name: Collective Momentum
Company registration number (KVK): 42043867
VAT number: NL005452854B82

Company address:
Poelestraat 48T
9712 KC Groningen
Netherlands

Email: support@lilysam.com
Or use our contact page.